All orders receive FREE WORLDWIDE SHIPPING and tracking. No additional fees.

All the duties & taxes are covered! We can guarantee there are no extra fees.

We currently ship to the Australia, United Kingdom, United States, Canada, Europe. Outside of these countries? Email our support team at byalvajewelry@gmail.com and we will find a way to ship to you!

You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at byalvajewelry@gmail.com.

The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.

If that doesn't work, we recommend trying the following steps:

• Use another browser or device
• Make sure that your card is open for international payments
• Try another payment method or contact your bank

Please don't hesitate to contact us at byalvajewelry@gmail.com if you are still experiencing issues.

We're so sorry for this inconvenience! Although we rely on our shipping partners to provide the best delivery services, unforeseen circumstances can arise on rare occasions.

If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within 7 business days at byalvajewelry@gmail.com and we will help every step of the way.

If you received the wrong item or an item is missing from your order, please contact us at byalvajewelry@gmail.com to submit a claim within 3 business days after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be able to investigate this with our packing team and carrier partners.

We're sorry to hear this! In this case, most likely the wrong email address has been entered. Please contact us at byalvajewelry@gmail.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

All our jewelry is made from the highest quality stainless steel, then plated with gold or silver, making our jewelry 100% waterproof!

All pieces are made from the highest quality stainless steel. They are considered safe to use for anyone with allergies or sensitive skin.

Cleaning Tips:

• Use only water and a mild soap to wash your jewelry.
• Use a soft cloth to help clean it (no abrasive cleaning tools).
• Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.

Storage Tips:

• Your jewelry already comes with our Atolea pouch which is perfect for keeping your jewelry safe!
• It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
• Any pouch or jewelry box with a soft texture inside is optimal.
• Make sure your jewelry is dry before storing it.

To determine your correct ring size please make sure to measure your finger or a ring that already fits your finger properly and compare the measurements with our Ring Size Chart. Click here to get to more information on correct measuring and our Ring Size Chart.

You can find our return and exchange policy here!

If you are eligible after reviewing our return and exchange policy (Click here), please reach out to us at byalvajewelry@gmail.com with the information below and we will assist you through the necessary steps.

• Order Number
• Item(s) requesting to be returned or exchanged

Please note that while we are happy to refund or exchange for store credit, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number for proof of return. The return shipping fee is based off the courier service you select (local post office, DHL, etc.) that best suits your needs.

We accept card payments with Visa and MasterCard. Aside from the major credit cards, we also accept PayPal, Apple Pay, Google Pay, and Shop Pay!

When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to byalva.com.

On the top-left corner or bottom-left corner of the website, you have the option to convert the currency and this is all converted from our main currency which is the Australian Dollar ($) as we are headquartered in Australia. There should also be a pop-up window that lets you change the currency easily.

Oh no! We recommend trying the following actions:

- Use another browser or device 

- Make sure that your card is open for international payments

- Try another payment method or contact your bank

If you've tried those, it might be best to try again in a few hours just in case this is an isolated error.

1. Credit Card 

From the day the return is processed by our customer support team, depending on your bank, it will take around 2-7 business days for the refund amount to appear on your end. 

2. Debit Visa Card

Online purchases made with a Debit Visa Card will be processed as a credit card, and it will take around 2-7 business days for the refund amount to appear on your end. 

3. Paypal

Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It will take around 2-7 business days for the refund amount to appear on your end.